service/quality solution
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service/quality solution using service management to gain competitive advantage by David A. Collier

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Published by ASQC Quality Press, Irwin Professional Pub. in Milwaukee, Wis, Burr Ridge, Ill .
Written in English



  • United States


  • Customer services -- United States -- Management.,
  • Service industries -- United States -- Quality control.

Book details:

Edition Notes

Includes bibliographical references (p. 288-303) and index.

StatementDavid A. Collier.
LC ClassificationsHF5415.5 .C62 1994
The Physical Object
Paginationxiv, 310 p. :
Number of Pages310
ID Numbers
Open LibraryOL1430064M
ISBN 101556237537
LC Control Number93041421

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